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Workskills

Workskill courses available on Sydney’s Northern Beaches.

Get ahead with your current career or learn something new to boost your employment opportunities. Great courses for anyone seeking new skills for a small business prospect or new job role. Enrol online today.

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Customer Service Skills

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client needs. Learn the importance of proficient communication and manage the effectiveness of your service to customers. This course will teach you the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply... [More]
Assessments are made against units of competency.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Process customer complaints (BSBCMM301)
$299 Limited GST free / $269.10
Customer Service Skills

<p>Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client

...

If there isn't a class to suit you, please the waiting list.

Sales & Customer Service Skills

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client needs. Learn the importance of proficient communication and manage the effectiveness of your service to customers. This course will teach you the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply... [More]
Assessments are made against units of competency.
  • Recommend products and services (BSBPRO301)
  • Deliver and monitor a service to customers (BSBCUS301)
$330 Limited GST free / $297
Sales & Customer Service Skills

<p>Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client

...

If there isn't a class to suit you, please the waiting list.

Provide Cardiopulmonary Resuscitation (CPR Accredited) HLTAID001

Further to advice from the Australian Resuscitation Council (ARC) it has been recommended that, in light of the current Coronavirus situation, First Aid and CPR courses should not be held. We have cancelled all classes scheduled for March and April. We are still taking bookings for classes from May onwards, however depending on advice from the ARC these may be cancelled. Full refunds will be given. Provide Cardiopulmonary Resuscitation (HLTAID001) This nationally recognised course... [More]
Assessments are made against units of competency.
  • Provide cardiopulmonary resuscitation (HLTAID001)
$65 Limited GST free
Provide Cardiopulmonary Resuscitation (CPR Accredited) HLTAID001

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Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.
$65 Limited GST free
Provide Cardiopulmonary Resuscitation (CPR Accredited) HLTAID001

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Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.
$65 Limited GST free
Provide Cardiopulmonary Resuscitation (CPR Accredited) HLTAID001

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Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.

If there isn't a class to suit you, please the waiting list.

Provide an Emergency First Aid Response in an Education & Care Setting (HLTAID004)

Further to advice from the Australian Resuscitation Council (ARC) it has been recommended that, in light of the current Coronavirus situation, First Aid and CPR courses should not be held. We have cancelled all classes scheduled for March and April. We are still taking bookings for classes from May onwards, however depending on advice from the ARC these may be cancelled. Full refunds will be given. This course delivers the nationally accredited unit Provide Emergency First Aid... [More]
Assessments are made against units of competency.
  • Provide an emergency first aid response in an education and care setting (HLTAID004)
  • Provide cardiopulmonary resuscitation (HLTAID001)
$120 Limited GST free
Provide an Emergency First Aid Response in an Education & Care Setting (HLTAID004)

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...
Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.
$120 Limited GST free
Provide an Emergency First Aid Response in an Education & Care Setting (HLTAID004)

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...
Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.
$120 Limited GST free
Provide an Emergency First Aid Response in an Education & Care Setting (HLTAID004)

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...
Pre-course work must be completed prior to attending this course. See above for more details.
Please note that a practical demonstration of CPR on a manikin on the floor is a requirement of this course.

If there isn't a class to suit you, please the waiting list.

CHCPRT001 Identify and Respond to Children and Young People at Risk

As an early childhood educator it is imperative to have the required knowledge and skills to identify specific signs and symptoms that suggest a child in your care may be at risk of harm as well as how to accurately report to and work with relevant authorities and finally how to support a child throughout the process. This nationally accredited course will provide educators the necessary knowledge and skills required to initially identify, support the child, ethically handle the... [More]
Assessments are made against units of competency.
  • Identify and respond to children and young people at risk (CHCPRT001)

This course has no current classes. Please the waiting list.

Provide Responsible Gambling Services(RCG) SITHGAM001

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of... [More]
Assessments are made against units of competency.
  • Provide responsible gambling services (SITHGAM001)

This course has no current classes. Please the waiting list.

Related Courses

Provide Responsible Service of Alcohol (RSA) (SITHFAB002)

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is served or sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries. This unit applies to all levels... [More]
Assessments are made against units of competency.
  • Provide responsible service of alcohol (SITHFAB002)

This course has no current classes. Please the waiting list.

Related Courses

FSKDIG03 Touch Typing for Adults

FSKDIG03 Use digital technology for routine workplace tasks. Being able to touch type is an essential and useful skill for work. this course is aimed at adults wishing to learn the correct techniques to touch type. Excercises will be given to help improve speed and accuracy. Includes one year subscription to Typequick. About the Tutor Margaret is an extremely experienced trainer in all age brackets and is particularly patient with seniors teaching the basics for iPads and... [More]
Assessments are made against units of competency.
  • Use digital technology for routine workplace tasks (FSKDIG03)

This course has no current classes. Please the waiting list.

Photoshop CC Level 2

In the Photoshop Level 2 Creative Cloud course this term, we will cover skin and portrait retouching, compositing techniques and some very cool ways to make your photographs unique! Suitable for basic to intermediate level users of Photoshop, we’ll be looking at some of the many ways to retouch that family portrait, business image or maybe just rock that selfie! Compositing is basically combining elements from more than one image, there are ways to make the combination look at lot... [More]

This course has no current classes. Please the waiting list.

Related Courses

Outlook 2016 - Email, Contacts & Calendar

Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It is the most common email application used by businesses. Also integrated into Outlook is the ability to manage your appointments and meetings using Calendar; and who you email and meet with in Contacts. Prerequisite Basic Keyboarding Skills National Recognition Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences... [More]
Assessments are made against units of competency.
  • Use personal productivity tools (ICTICT107)

This course has no current classes. Please the waiting list.

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Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113