Course Outline

We are all individuals from diverse backgrounds in the workplace and this course will give you a structured process to reflect on your own perspectives on diversity. You will be able to recognise and respect the needs of your colleagues and customers by selecting and using appropriate verbal and non-verbal communication and where misunderstandings may arise from diversity be able to form appropriate responses.

Work with diverse people (CHCDIV001)

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.

Course Outcomes

• Reflect on own perspectives
• Appreciate diversity and inclusiveness, and their benefits
• Communicate with people from diverse backgrounds and situations
• Promote understanding across diverse groups

This unit is included as a core unit in the following qualifications offered at Northern Beaches & Mosman College:

• HLT33115 Certificate III in Health Services Assistance
• HLT33015 Certificate III in Allied Health Assistance
• CHC43415 Certificate IV in Leisure and Health
• CHC51015 Diploma of Counselling
• CHC42015 Certificate IV in Community Services

If you successfully complete this unit and decide to enrol in one of the above qualifications, you will receive credit transfer for the unit.

What you need to know about this course

• The course is delivered using a blended learning model which includes classroom sessions or virtual classroom sessions via Zoom and additional flexible directed self study hours.
• Students will need to allow some additional hours between sessions for directed self study and/or the completion of learning and assessment tasks.
• The course is delivered by our qualified and industry experienced trainer/assessor.
• One unit of competency is delivered during this course.

Are there Assessments?

• Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods which may include short answer questions, case studies and theory tasks.
• You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.

Pathway to Further Training

This unit may be included in a range of qualifications from the Community Services or Health Training Packages. If enrolling in one of those qualifications in the future, you will receive credit transfer for the unit successfully completed in this course.

Funding

This course is fully funded for many Australian citizens; permanent residents; New Zealand citizens and Humanitarian Visa Holders under the NSW Government’s Adult & Community Education funding. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email vet@nbmc.nsw.edu.au to check eligibility or for further information.

Virtual Classroom using Zoom

Zoom is easy to use video conferencing software with a simple set up. You will be able to see your trainer and classmates and interact as though you were in the same room, all from the comfort of your own home!

This is what you need to join a Zoom classroom:

• Understanding the basics of using Zoom – see our free Zoom tutorial by clicking here.
• Access to a computer or iPad/tablet; and
• A webcam* so that you can be seen by the trainer; and
• A microphone* so that you can participate in the class and be heard by the trainer; and
• A good Internet connection.

*If you have a laptop computer a webcam and microphone is usually built into the top of the screen frame. iPad/tablets also contain cameras and microphones.

Once you have watched our free tutorial and experimented with Zoom, if you still have questions, please contact the College on 9970 1000 and one of our experienced team will assist you.

College Trainers

All NBMC Trainers/Assessors are current industry professionals with the required qualifications to deliver and assess this course. Trainers draw upon and share their own experiences in the industry to ensure that the training delivered to you is current and relevant. For information about individual trainers, please click on the trainer name in the class details below for the trainer’s bio.

Student Support

Please advise our Training Coordinator if you require additional support in your learning.

Why study at Northern Beaches & Mosman College?

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that include real life work experience, when you choose to study at the three-campus Northern Beaches & Mosman College. (NBMC)

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance.

To Enrol or for Further Information Enrolment can be made online. Contact Susan Wilkinson on 9970 1000 or email vet@nbmc.nsw.edu.au for further information.