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CHC42015 Certificate IV in Community Services

This qualification can lead to work in numerous contexts within the community services sector covering a range of services and interventions to clients that may also lead to supervisory responsibilities. Embrace a rewarding career in community services and help people in the community regain more control over their lives and future.

Undertaking formal studies to become a qualified community service worker will present a range of entry point employment opportunities in many community services fields including residential services, recreation programs, educational support services, advocacy, employment support services, respite services and community or neighbourhood houses.

Potential Career Outcomes

  • Case Worker
  • Community Services Worker
  • Domestic Violence Worker
  • Family Support Worker
  • Health Education Officer
  • Support Worker

How will I Learn?

You will learn the skills and knowledge essential to providing client support, case management, identifying & implementing processes and maintaining quality of service for client groups.

The qualification comprises 15 units of competency – there is some flexibility of choice in the elective subjects to be studied. This will be discussed on enrolment and at the first training session.

Competency based assessment will be conducted through theory tasks, projects and practical demonstration. The training will be delivered in the College’s fully equipped training rooms by our qualified and industry experienced trainer/assessor.

Course entry requirements

  • An English language, literacy and numeracy assessment (if deemed appropriate by the Course Coordinator) may be required to determine that the student has sufficient skills to successfully complete the course
  • Unique Student Identifier (can be arranged through NBMC)
  • There are no formal educational requirements for entry into this course
  • Recognition for units may be granted based on previous learning, studies, work and/or life experiences

Work Placement

Work placement is a requirement of the course and the College can assist in helping students find placement. The days and hours of placement will need to be negotiated between the student and workplace, based on the student’s availability and the requirements of the workplace. The number of work placement hours will be determined by the elective subjects chosen by the student.

Compulsory Checks

Students may need to obtain the following prior to commencement of work placement:

Are there Assessments?

You will be required to complete self study and assessment work in your own time. There is usually a short answer question and project associated with each unit of competency. Some units of competency require training and assessment of practical skills.

Further Information

Contact Nadia Louw on 9970 1008 or email to enrol or for further information.

Pathway to Further Training

The Certificate IV in Community Services provides a pathway to a range of Diploma level qualifications in CommunityServices and a Bachelor Degree in Community Services or Social Science.

National Recognition

Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. Any student who believes they may be eligible for RPL must apply for this at least two weeks prior to the course commencing.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.


This qualification can be completed through a traineeship pathway. Please contact Fran Butterworth at or call 9970 1007 for more information.


This training is subsidised by the NSW Government under the Smart & Skilled Training Program. To be eligible you must be

  • an Australian Citizen/Perm Resident/NZ citizen/humanitarian visa holder
  • aged 15 years or older, and
  • live or work in New South Wales, and
  • no longer be at school or equivalent

See Smart & Skilled Funding page for details of the range of eligible benefits.

Limited fee free scholarships are available for eligible students who are 15-30 years of age and either a Commonwealth Welfare recipient or the dependant of a Commonwealth Welfare recipient. Students with a disability or Aboriginal and Torres Strait Islander students are also eligible for a fee exemption. Evidence of eligibility for a fee exemption will be required. Other fee free opportunities for disadvantaged students are available – see NSW Smart & Skilled website for further information.

Course cost

If you meet the above eligibility criteria for the Smart & Skilled the course cost is as follows:

Exempt: Fee-Free
Concession: $240
No prior post school qualification: $1990
If prior post school qualification: $2320

Course cost includes course resources but students are responsible for the cost of obtaining a police check.

Payment options:

Pay by two instalments (half on enrolment and half midway through the course) or $240 on enrolment followed by fortnightly direct debit payments.
By Cash, Cheque, Visa or MasterCard

If not eligible for subsidised training course cost: $5900 – contact the College for payment options

Contact Nadia Louw on 9970 1008 or email to enrol or for further information.

Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Facilitate the empowerment of people with disability (CHCDIS007)
  • Assess co-existing needs (CHCCCS004)
  • Provide loss and grief support (CHCCCS017)
  • Work in an alcohol and other drugs context (CHCAOD001)
  • Provide first aid (HLTAID003)
  • Maintain work health and safety (HLTWHS003)
  • Work within a community development framework (CHCCDE003)
  • Facilitate the empowerment of older people (CHCAGE001)
  • Work legally and ethically (CHCLEG001)
  • Develop and maintain networks and collaborative partnerships (CHCPRP001)
  • Respond effectively to behaviours of concern (CHCCCS020)
  • Develop, facilitate and review all aspects of case management (CHCCSM005)
  • Engage respectfully with young people (CHCYTH001)
  • Recognise and respond appropriately to domestic and family violence (CHCDFV001)
  • Use communication to build relationships (CHCCOM002)
  • Develop and provide community projects (CHCCDE007)
  • Work with people with mental health issues (CHCMHS001)
  • Work with diverse people (CHCDIV001)
  • Facilitate the interests and rights of clients (CHCADV001)
  • Work with people experiencing or at risk of homelessness (CHCSOH001)
  • Identify and respond to children and young people at risk (CHCPRT001)

This course has no current classes. Please the waiting list.

Course testimonials:

  • The trainer was able to relate the course to real life experience and we were introduced to current industry experts who work in our community. I have a much deeper understanding of the practical, as well as theoretical, issues facing the community service worker.
  • We had a good small group that could work easily together to get the most out of the course. Sally Cornelius was a fantastic teacher and had a wealth of knowledge and experience in the sector, because of her contacts we had some great guest speakers. I would highly recommend this course to those that are currently working in the sector along with those that would like to gain more knowledge in order to find a role.
  • This course was really good and covered relevant subjects that will help me in whichever direction I choose within the Health industry. Jo our teacher has been very supportive and allowed us as a class to discuss relevant issues to gain a better understanding of real life challenges that Community Services staff help with every day .

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113