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CHC42015 Certificate IV in Community Services

This qualification can lead to work in many areas within community services covering a range of person-centred services to individuals and/or groups. Embrace a rewarding career in community services and help people in the community regain more control over their lives and future.

Undertaking formal studies to become a qualified community service worker will present a range of entry point employment opportunities in many community services fields including residential services, recreation programs, educational support services, advocacy, employment support services, respite services and community or neighbourhood houses.

Learn new skills including

  • How to facilitate the interests and rights of clients
  • Work with a range of diverse clients
  • Develop and maintain networks and collaborative partnerships
  • Use communication to build relationships

Employment opportunities with this qualification include:

  • Community Support Worker
  • Health Education Officer
  • Domestic Violence Officer
  • Family Support Worker
  • Youth Support Worker
  • Community Development Officer
  • Client Service Officer
  • Support Worker

Course outcomes include

  • Completion of a nationally recognised industry qualification
  • A First Aid Certificate (if chosen as an elective)
  • Work experience at a relevant organisation

Available as a Traineeship

This qualification can be completed through a traineeship pathway. Please contact Nadia Louw at nadia@nbmc.nsw.edu.au or call 9970 1008 for further information.

Course entry requirements

  • Telephone or personal meeting with our Training Coordinator who will provide course information and answer your questions to ensure this is the right course for you before you enrol.
  • Current National Police Check and/or Working with Children Check (this is determined by the workplace in which work placement will be held).

           NSW Police Check
           Working with Children Check

  • Unique Student Identifer (see information below).
  • Completion of an NBMC English language, literacy and numeracy quiz to determine that you have appropriate skills to successfully complete the course.
  • If First Aid is chosen as an elective, ability to perform CPR while kneeling on the floor.

What you need to know about this course

  • The College offers part time day or evening courses. See below for class options.
  • Attendance can be in person at a College Campus or online by Virtual Classroom using Zoom (see below for online learning requirements).
  • The course is delivered using a blended learning model which includes timetabled classroom/virtual classroom attendance, weekly flexible directed self study hours and 40 work placement hours.
  • Students will need to allow regular weekly hours (approx 10-12) throughout the course for directed self study for the completion of learning and assessment tasks.
  • There are no classes during school holidays.
  • If attending the theory component of the course by virtual classroom, there will be some training sessions when you will need to attend the campus for practical skills training.
  • The course is delivered in the College’s fully equipped training room by our qualified and industry experienced trainer/assessor.
  • Work placement hours will differ to normal class hours.
  • 15 units of competency must be successfully completed to achieve this qualification. These are listed in the pop up list located above the class options below. (Note: the list below also includes elective options currently offered by the College).
  • A timetable will be provided on course commencement detailing theory, practical and work placement training sessions.
  • On Campus study during COVID-19 – please click here to learn about the additional safety measures being taken at College Campuses to help protect everyone on site.

About work placement

  • A minimum of 40 hours of unpaid work placement is required (arranged by the student with assistance from NBMC). The days and hours of placement will need to be negotiated between the student and host organisation.
  • Work placement provides you with the opportunity to respond to situations and circumstances that cannot be replicated in a simulated environment.

Are there Assessments?

  • Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods including case studies, theory tasks, projects and practical demonstration.
  • Some units of competency require assessment of practical skills during work placement.
  • You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.

Pathway to Further Training

The Certificate IV in Community Services provides a pathway to a range of Diploma level qualifications in Community Services and a Bachelor Degree in Community Services or Social Science.

Eligibility for Subsided Training under the Smart & Skilled Training Program

This training is subsidised by the NSW Government under the Smart & Skilled Training Program. To be eligible you must be

  • an Australian Citizen/Perm Resident/NZ citizen/humanitarian visa holder
  • aged 15 years or older, and
  • live or work in New South Wales, and
  • no longer be at school or equivalent

Eligibility for “Skilling for Recovery” - Free Training

Skilling for Recovery is a NSW Government initiative to deliver JobTrainer funding in NSW. It provides free certificate, diploma and short course training to eligible applicants. If you meet the Smart & Skilled Program eligibility above and one of the following you could complete this course fee free:

• Unemployed (with or without a benefit); or
• At risk of unemployment; or
• 17-24 years old (employed or not)

See Skilling for Recovery Funding page for further information.

Course cost

If you meet the above eligibility criteria for the Smart & Skilled Training Program but you are not eligible for “Skilling for Recovery”, the course cost is as follows:

  • Exempt: Fee-Free
  • Concession: $240
  • If no prior post school qualification: $1990
  • If a post school qualification has previously been completed: $2320
  • New entrant traineeship: $0

Course cost includes course resources but students are responsible for the cost of obtaining a police check and/or Working with Children Check (depending on work placement).

See Smart & Skilled Funding page for the eligible benefits that will allow a concession fee.

Limited fee free scholarships are available for eligible students who are 15-30 years of age and either a Commonwealth Welfare recipient or the dependant of a Commonwealth Welfare recipient. Students with a disability or Aboriginal and Torres Strait Islander students are also eligible for a fee exemption. Evidence of eligibility for a fee exemption will be required.

Payment options:

Payment can be made

  • In full if the course cost is less than $1500
  • By two instalments – half on enrolment and half midway through the course
  • An interest-free payment plan paying $240 on enrolment followed by fortnightly direct debit payments
  • By Cash, Cheque, Visa or MasterCard

If not eligible for subsidised training: $5900 – please contact the College for payment options.

College Trainers

All NBMC Trainers/Assessors are current industry professionals with the required qualifications to deliver and assess this course. Trainers draw upon and share their own experiences in the industry to ensure that the training delivered to you is current and relevant. For information about individual trainers, please click on the trainer name in the class details below for the trainer’s bio.

Student Support

Please advise our Training Coordinator at your initial telephone or personal meeting if you require additional support in your learning. This will allow a support plan to be devised before you commence your course.

Why study at Northern Beaches & Mosman College?

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that include real life work experience, when you choose to study at the three-campus Northern Beaches & Mosman College (NBMC).

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

Virtual Classroom using Zoom

Zoom is easy to use video conferencing software with a simple set up. You will be able to see your trainer and classmates and interact as though you were in the same room, all from the comfort of your own home!

This is what you need to join a Zoom classroom:

  • Understanding the basics of using Zoom – see our free Zoom tutorial by clicking here.
  • Access to a computer, iPad/tablet or smartphone; and
  • A webcam* so that you can be seen by the trainer; and
  • A microphone* so that you can participate in the class and be heard by the trainer; and
  • A good Internet connection.

*If you have a laptop computer a webcam and microphone is usually built into the top of the screen frame. Smartphones and iPad/tablets also contain cameras and microphones.

Once you have watched our free tutorial and experimented with Zoom, if you still have questions, we are offering free Q & A Zoom sessions with one of our experienced trainers. See our Zoom page for available dates by clicking here.

National Recognition

Recognition of Prior Learning (RPL) - is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster. Any student who believes they may be eligible for RPL should discuss this with our Training Coordinator on enrolment.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance.

To Enrol or for Further Information

  • Commence the enrolment process by completing the application below.
  • Contact Nadia Louw on 9970 1008 or email nadia@nbmc.nsw.edu.au to:nadia@nbmc.nsw.edu.au for further information.
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Facilitate the empowerment of people with disability (CHCDIS007)
  • Assess co-existing needs (CHCCCS004)
  • Provide loss and grief support (CHCCCS017)
  • Work in an alcohol and other drugs context (CHCAOD001)
  • Provide first aid (HLTAID003)
  • Maintain work health and safety (HLTWHS003)
  • Work within a community development framework (CHCCDE003)
  • Facilitate the empowerment of older people (CHCAGE001)
  • Work legally and ethically (CHCLEG001)
  • Develop and maintain networks and collaborative partnerships (CHCPRP001)
  • Respond effectively to behaviours of concern (CHCCCS020)
  • Develop, facilitate and review all aspects of case management (CHCCSM005)
  • Engage respectfully with young people (CHCYTH001)
  • Recognise and respond appropriately to domestic and family violence (CHCDFV001)
  • Use communication to build relationships (CHCCOM002)
  • Develop and provide community projects (CHCCDE007)
  • Work with people with mental health issues (CHCMHS001)
  • Work with diverse people (CHCDIV001)
  • Facilitate the interests and rights of clients (CHCADV001)
  • Work with people experiencing or at risk of homelessness (CHCSOH001)
  • Identify and respond to children and young people at risk (CHCPRT001)

This course has no current classes. Please the waiting list.

Course testimonials:

  • This course was really good and covered relevant subjects that will help me in whichever direction I choose within the Health industry. Jo our teacher has been very supportive and allowed us as a class to discuss relevant issues to gain a better understanding of real life challenges that Community Services staff help with every day .
  • I loved the setting and the interaction with the teacher and the students. But best of all, this course has helped me move into my new role and is still helping me take the direction I've been looking for.
  • I enjoyed the teaching method and information
  • Sally was an amazing Teacher
  • Sally was an amazing teacher. During Covid lockdown she would call and check how I was going and if I needed any help. Without her I don’t think I would of been able to finish the course during those difficult months. Thank you Sally and team at Brookvale.
  • Jo was a fantastic teacher who helped develop and her contribution to us all has been invaluable. Good teachers are a rare breed. Jo is extremely knowledgeable, patient, enthusiastic and kind. This is brilliant course and covers so many different aspects that I can take into the community and prospective employers.
  • Friendly and enthusiastic trainer. Great feedback. Great class of like minded people.
  • The trainer was able to relate the course to real life experience and we were introduced to current industry experts who work in our community. I have a much deeper understanding of the practical, as well as theoretical, issues facing the community service worker.
  • We had a good small group that could work easily together to get the most out of the course. Sally Cornelius was a fantastic teacher and had a wealth of knowledge and experience in the sector, because of her contacts we had some great guest speakers. I would highly recommend this course to those that are currently working in the sector along with those that would like to gain more knowledge in order to find a role.
  • Sally has a lot of experience that she was willing to share and her enthusiastic approach helped to unite us each week and also to transition to finishing the course via Zoom.

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113