Medical Receptionist

This course will help you to build a foundational knowledge in core administrative duties of a medical receptionist. It focuses on billing systems, billing and client management using software commonly used in medical practices. You will learn how to accurately decode and apply medical terminology in daily healthcare communication (BSBMED301), alongside practical procedures for preparing and processing patient accounts, such as creating invoices. We will look at Medicare item numbers, and discuss health insurance billings (BSBMED302).

Additionally, the program prepares you to manage secure practice documentation and uphold high ethical standards. You will gain hands-on skills in creating, updating, and maintaining accurate patient health records (BSBMED303) while mastering strict privacy compliance, confidentiality protocols, and data security requirements essential to modern healthcare environments (BSBMED305)

What you need to know about this course

• Attendance is at a College Campus.
• Students will need to allow some additional hours between sessions for directed self study and/or the completion of learning and assessment tasks.
• The course is delivered by our qualified and industry experienced trainers/assessors.
• Four units of competency are delivered during this course.
• Students will need to allow regular weekly hours of their own time (approx 4-5) throughout the course for directed self study for the completion of learning and assessment tasks.
• Students will require access to a computer outside of class with Windows and Microsoft Office software installed – if you do not have a PC at home, access to a computer at our Narrabeen/Brookvale Campus is available. Please check with the admin office as to available hours.
• Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods which may include short answer questions, case studies and theory tasks.
• You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.
• Please note we do not offer work placement with this course.

To Enrol or for Further Information

If you are looking for further information regarding the course itself i.e. times, course content, software used etc. then please contact Mairead O’Leary on 9970 1001 or email mairead@nbmc.nsw.edu.au.

This course is fully funded for many Australian citizens; permanent residents; New Zealand citizens and Humanitarian Visa Holders under the NSW Government’s Adult & Community Education funding. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email vet@nbmc.nsw.edu.au to check eligibility or for further information.

This training is subsidised by the NSW Government.

• Intermediate keyboard and mouse skills
• Intermediate Windows and MS Office skills
• Access to a PC computer with MS Office (not suitable for MAC users)
• A telephone or personal meeting may be required with our Training Coordinator who will provide course information and answer your questions to ensure this is the right course for you before you enrol.
• Unique Student Identifier (see information below).
• Enrolling students may be required to complete a Language, Literacy and Numeracy (LLN) Quiz and/or Digital Skills Questionnaire to confirm suitability for the course and identify any support needs. If you have not previously completed an AQF Certificate III or higher in Australia, an NBMC LLN Quiz may be required. For short courses involving electronic resources or digital participation, you may also need to complete the Digital Skills Questionnaire.

BSBMED301 Medical Terminology Outcomes

• Respond appropriately to instructions which contain medical terminology
• Carry out routine tasks
• Use appropriate medical terminology in oral and written communication

BSBMED302 Prepare and Process Medical Accounts Outcomes

• Process accounts
• Prepare medical accounts for bulk billed and private health patients
• Process referrals to specialist practitioners
• Provide advice to patients about fee structure

BSBMED305 Apply the Principles of Confidentiality, privacy and security within the Medical Environment Outcomes

• Work within accepted codes of conduct
• Follow confidentiality and privacy procedures
• Follow security procedures

BSBMED303 Maintain Patient Records Outcomes

• Help maintain records
• Access patient records
• Identify and clarify own role and procedures for patient recordkeeping
• Monitor and review own role

Recognition of Prior Learning (RPL) is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. Any student who believes they may be eligible for RPL must apply for this at least two weeks prior to the course commencing. If you apply after the course commences it may not be accepted.

Assessments are made against units of competency from the Certificate III in Business BSB30120.

As part of this course you will be completing the accredited units:

• Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305)
• Maintain patient records (BSBMED303)
• Prepare and process medical accounts (BSBMED302)
• Interpret and apply medical terminology appropriately (BSBMED301)

On successful completion of the assessment tasks associated with this unit, a Statement of Attainment will be issued.

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance

These units form a skill subset from Certificate III in Business(Medical Administration) BSB30120.

If enrolling in this qualification in the future, you will receive credit transfer for the four units completed in this course.

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that reflect real life work situations, when you choose to study at the three-campus Northern Beaches & Mosman College. (NBMC)

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

Please advise our Training Coordinator if you require additional support in your learning.