Medical Receptionist - Northern Beaches Community College

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Medical Receptionist

Course Outline

The four units of competency in this course are sourced from the qualification BSB30120 Certificate III in Business(Medical Administration)

  • BSBMED301 Interpret and Apply Medical Terminology
  • BSBMED303 Maintain Patient Records
  • BSBMED305 Apply the Principles of Confidentiality, privacy and security within the Medical Environment
  • BSBMED302 Prepare and Process Medical Accounts

Pre-requisite Confident keyboarding; Windows and MS Office skills essential to intermediate level.

BSBMED301 Medical Terminology Outcomes

  • Respond appropriately to instructions which contain medical terminology
  • Carry out routine tasks
  • Use appropriate medical terminology in oral and written communication

BSBMED302 Prepare and Process Medical Accounts Outcomes

  • Process accounts
  • Prepare medical accounts for bulk billed and private health patients
  • Process referrals to specialist practitioners
  • Provide advice to patients about fee structure

BSBMED305 Apply the Principles of Confidentiality, privacy and security within the Medical Environment Outcomes

  • Work within accepted codes of conduct
  • Follow confidentiality and privacy procedures
  • Follow security procedures

BSBMED303 Maintain Patient Records Outcomes

  • Help maintain records
  • Access patient records
  • Identify and clarify own role and procedures for patient recordkeeping
  • Monitor and review own role

Course entry requirements

  • Intermediate keyboard and mouse skills, in addition Windows and MS Office skills to intermediate levels. 
  • Access to a PC computer with MS Office (not suitable for MAC users)
  • Unique Student Identifer (see information below).
  • Completion of an NBMC English language, literacy and numeracy quiz to determine that you have appropriate skills to successfully complete the course.

What you need to know about this course

  • Attendance is at a College Campus. However the course is delivered using a blended learning model which includes some classroom sessions via Zoom and weekly flexible directed self study hours.
  • Students will need to allow some additional hours between sessions for directed self study and/or the completion of learning and assessment tasks.
  • The course is delivered by our qualified and industry experienced trainer/assessors
  • Four units of competency are delivered during this course.
  • Students will need to allow regular weekly hours of their own time (approx 4-5) throughout the course for directed self study for the completion of learning and assessment tasks. Students will require access to a computer outside class with Windows and Microsoft Office software installed – if you do not have a PC at home, access to a computer at our Narrabeen/Brookvale Campus is available. Please check with the admin office as to available hours.
  • Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods which may include short answer questions, case studies and theory tasks.
  • You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.
  • Please note we do not offer work placement with this course

Pathway to Further Training

These units form a skill subset from Certificate III in Business(Medical Administration) BSB30120.

 If enrolling in this qualification in the future, you will receive credit transfer for the four units completed in this course.


If you have been impacted by the COVID lockdown OR meet other eligibility criteria, this course may be fully funded under the NSW Government's Adult & Community Education funding. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email  to check eligibility or for further information.

Virtual Classroom using Zoom

Zoom is easy to use video conferencing software with a simple set up. You will be able to see your trainer and classmates and interact as though you were in the same room, all from the comfort of your own home!

This is what you need to join a Zoom classroom:

  • Understanding the basics of using Zoom – see our free Zoom tutorial by clicking here.
  • Access to a computer or iPad/tablet; and
  • A webcam* so that you can be seen by the trainer; and
  • A microphone* so that you can participate in the class and be heard by the trainer; and
  • A good Internet connection.

*If you have a laptop computer a webcam and microphone is usually built into the top of the screen frame. iPad/tablets also contain cameras and microphones.

Once you have watched our free tutorial and experimented with Zoom, if you still have questions, please contact the College on 9970 1000 and one of our experienced team will assist you.

College Trainers

All NBMC Trainers/Assessors are current industry professionals with the required qualifications to deliver and assess this course. Trainers draw upon and share their own experiences in the industry to ensure that the training delivered to you is current and relevant. For information about individual trainers, please click on the trainer name in the class details below for the trainer's bio.

Student Support

Please advise our Training Coordinator if you require additional support in your learning.

Why study at Northern Beaches & Mosman College?

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that reflect real life work situations, when you choose to study at the three-campus Northern Beaches & Mosman College. (NBMC)

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance.

To Enrol or for Further Information

If you are looking for further information regarding the course itself ie times, course content, software used etc. then please contact Mairead O'Leary on 9970 1001 or email  

This course is fully funded for many Australian citizens; permanent residents; New Zealand citizens and Humanitarian Visa Holders under the NSW Government's Adult & Community Education funding. "See ACE Community Service Obligation Funding page":/cso_funding for details or contact Susan Wilkinson on 9970 1000 or email to check eligibility or for further information. 

This training is subsidised by the NSW Government.

Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305)
  • Maintain patient records (BSBMED303)
  • Prepare and process medical accounts (BSBMED302)
  • Interpret and apply medical terminology appropriately (BSBMED301)

Show full classes

This course has no current classes. Please the waiting list.

Course testimonials:

  • I loved this course! Jo and Laurel did a fantastic job, it was truly enjoyable class experience.

Contact us

Brookvale Campus: Level 1, 14 William Street,
Brookvale NSW 2100
Office Hours: 9.00am to 5.00pm, Mon to Fri

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113