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Business & Management

Nationally Accredited Business & Management courses available in Sydney’s Northern Beaches and Mosman area. Enrol online today.

Nationally Accredited Business & Management courses available at Northern Beaches & Mosman College. Employers are always on the look out for fundamental business and management skills in prospective employees. From customer service and MYOB through to general office and computer skills, you can equip yourself with these skills with the range of nationally accredited courses on offer at Northern Beaches & Mosman College. Formalise your current skills, set yourself up for a prospective career or learn how to become an effective team leader and apply online today!

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Sales & Customer Service Skills

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client needs. Learn the importance of proficient communication and manage the effectiveness of your service to customers. This course will teach you the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply... [More]
Assessments are made against units of competency.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Process customer complaints (BSBCMM301)

This course has no current classes. Please the waiting list.

Customer Service Skills Introduction - Funded

The customer service department is a valuable asset to any company. It plays a vital role in customer retention and in account growth by developing trust with customers over problem issues. Customer service staff also help in product development by assessing the needs of customers and getting customers' opinions. In order to have an efficient customer service department, you need to know effective customer service techniques. Improve your confidence in customer service and receive... [More]
Assessments are made against units of competency.

This course has no current classes. Please the waiting list.

Work Health and Safety in the Workplace

BSBWHS302 Apply knowledge of WHS legislation in the workplace The course will give you the skills and knowledge to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. You will learn about the responsibilities and legal obligations of employees and other duty holders to achieve compliance with current WHS legislation. This introductory course is not intended to replace expert WHS and/or legal advice regarding WHS... [More]
Assessments are made against units of competency.
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)

This course has no current classes. Please the waiting list.

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113