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Business & Management

Nationally Accredited Business & Management courses available in Sydney’s Northern Beaches and Mosman area. Enrol online today.

Nationally Accredited Business & Management courses available at Northern Beaches & Mosman College. Employers are always on the look out for fundamental business and management skills in prospective employees. From customer service and MYOB through to general office and computer skills, you can equip yourself with these skills with the range of nationally accredited courses on offer at Northern Beaches & Mosman College. Formalise your current skills, set yourself up for a prospective career or learn how to become an effective team leader and apply online today!

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ICT10115 Certificate I in Information Digital Media and Technology

The Certificate I in Information Digital Media and Technology ICT10115 is an entry level course providing core computer skills. It will introduce students to a range of Windows and other software skills including file management, MS Word, MS Excel, MS PowerPoint, MS Outlook, using digital devices, using the Internet and developing essential IT skills to use in the workplace or in further study. The skills included will support a wide range of industry occupations. This entry level... [More]
Assessments are made against units of competency from the Certificate I in Information, Digital Media and Technology ICT10115.
  • Operate presentation packages (ICTICT106)
  • Operate spreadsheet applications (ICTICT105)
  • Operate a personal computer (ICTICT101)
  • Operate word-processing applications (ICTICT102)
  • Use, communicate and search securely on the internet (ICTICT103)
  • Use digital devices (ICTICT104)
ICT10115 Certificate I in Information Digital Media and Technology

<p>The Certificate I in Information Digital Media and Technology ICT10115 is an entry level course providing core computer skills. It will introduce students to a range of Windows and other software

...
Course cost $0 subject to eligibility (as above). No additional cost for course resources. Click “apply” or call us on 9970 1000 to start your enrolment process, check eligibility or for further information. This course will be held Mondays and Wednesdays
ICT10115 Certificate I in Information Digital Media and Technology

<p>The Certificate I in Information Digital Media and Technology ICT10115 is an entry level course providing core computer skills. It will introduce students to a range of Windows and other software

...
Course cost $0 subject to eligibility (as above). No additional cost for course resources. Click “apply” or call us on 9970 1000 to start your enrolment process, check eligibility or for further information. This course will be held Mondays and Wednesdays.
ICT10115 Certificate I in Information Digital Media and Technology

<p>The Certificate I in Information Digital Media and Technology ICT10115 is an entry level course providing core computer skills. It will introduce students to a range of Windows and other software

...
Course cost $0 subject to eligibility (as above). No additional cost for course resources. Click “apply” or call us on 9970 1000 to start your enrolment process, check eligibility or for further information. This course will be held Mondays and Wednesdays

If there isn't a class to suit you, please the waiting list.

BSB30115 Certificate III in Business

This qualification reflects the role of individuals who apply a broad range of skills in a varied work context using some discretion, judgement and relevant theoretical knowledge. Develop skills in customer service, team work, working in Windows, creating Word documents, Excel spreadsheets and PowerPoint presentations, as well as basic MYOB and bookkeeping. Please note: MYOB AccountRight 2019.3 is used in this course. MYOB have not updated their software for Mac, so this course is... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
BSB30115 Certificate III in Business

<p>This qualification reflects the role of individuals who apply a broad range of skills in a varied work context using some discretion, judgement and relevant theoretical knowledge. Develop skills in

...

If there isn't a class to suit you, please the waiting list.

Customer Service Skills

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client needs. Learn the importance of proficient communication and manage the effectiveness of your service to customers. This course will teach you the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Deliver and monitor a service to customers (BSBCUS301)
$219 Limited GST free / $197.10
Customer Service Skills

<p>Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client

...

If there isn't a class to suit you, please the waiting list.

BSB40320 Certificate IV in Entrepreneurship & New Business

The qualification provides training to teach you how to establish legal and risk management requirements, develop a small business plan including finances, market your business, develop customer service strategies, promote innovation, promote products and services, recruitment and selection of staff and more. Whether you’re already involved in an established operation or considering setting up your own small business venture, this course will help you develop the skills you need to... [More]
Assessments are made against units of competency from the Certificate IV in Entrepreneurship and New Business BSB40320.
  • Lead and facilitate a team (BSBXTW401)
  • Establish legal and risk management requirements of new business ventures (BSBESB402)
  • Coordinate recruitment and onboarding (BSBHRM415)
  • Develop and present business proposals (BSBESB302)
  • Address compliance requirements for new business ventures (BSBESB305)
  • Research and develop business plans (BSBESB401)
  • Investigate business opportunities (BSBESB301)
  • Market new business ventures (BSBESB404)
  • Build and maintain business relationships (BSBTWK401)
  • Plan finances for new business ventures (BSBESB403)
BSB40320 Certificate IV in Entrepreneurship & New Business

<p>The qualification provides training to teach you how to establish legal and risk management requirements, develop a small business plan including finances, market your business, develop customer

...

If there isn't a class to suit you, please the waiting list.

SG00007520 - Statement of Attainment in Emotional Intelligence - Skilling for Recovery - Fee Free

Overview of Course Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also help you to connect with your feelings, turn intention into action, and... [More]
Assessments are made against units of competency from the Diploma SG00007520 - Statement of Attainment in Emotional Intelligence SG00007520.
  • Develop and use emotional intelligence (BSBLDR511)
  • Communicate with influence (BSBLDR513)

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This course has no current classes. Please the waiting list.

BSB40420 Certificate IV in Human Resources

Undertaking formal studies to obtain the nationally accredited Certificate IV in Human Resources is ideal for students who are looking for a career in HR. This qualification will prepare students for numerous support positions in human resource management, across large, medium or small businesses. In addition this qualification will provide diversity into a rewarding career in almost any industry. The student will develop industry specific skills relevant to staff recruitment,... [More]
Assessments are made against units of competency from the Certificate IV in Human Resource Management BSB40420.
  • Make presentations (BSBCMM411)
  • Implement and monitor WHS policies, procedures and programs (BSBWHS411)
  • Articulate, present and debate ideas (BSBCRT412)
  • Support human resources functions and processes (BSBHRM417)
  • Coordinate separation and termination processes (BSBHRM529)
  • Support the learning and development of teams and individuals (BSBHRM413)
  • Coordinate recruitment and onboarding (BSBHRM415)
  • Build and maintain business relationships (BSBTWK401)
  • Undertake project work (BSBPMG430)
  • Support employee and industrial relations (BSBHRM412)
  • Administer performance development processes (BSBHRM411)
  • Coordinate remuneration and employee benefits (BSBHRM528)

This course has no current classes. Please the waiting list.

BSB40520 Certificate IV in Leadership and Management

Do you have what it takes to be a manager? Undertaking studies of The Certificate IV in Leadership and Management qualification will prepare students for team management roles and through our classroom learning students will learn how to provide leadership to others, establish effective business networks and relationships and take responsibility for the effective functioning and performance of the team and its work outcomes. This qualification reflects the role of individuals... [More]
Assessments are made against units of competency from the Certificate IV in Leadership and Management BSB40520.
  • Lead and facilitate a team (BSBXTW401)
  • Apply communication strategies in the workplace (BSBXCM401)
  • Develop and use emotional intelligence (BSBPEF502)
  • Coordinate business operational plans (BSBOPS402)
  • Undertake project work (BSBPMG430)
  • Lead effective workplace relationships (BSBLDR413)
  • Implement and monitor WHS policies, procedures and programs (BSBWHS411)
  • Build and maintain business relationships (BSBTWK401)
  • Demonstrate leadership in the workplace (BSBLDR411)
  • Facilitate continuous improvement (BSBSTR502)
  • Apply business risk management processes (BSBOPS403)
  • Apply critical thinking to work practices (BSBCRT411)

This course has no current classes. Please the waiting list.

Related Courses

BSB50420 Diploma of Leadership and Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB50420.
  • Develop and use emotional intelligence (BSBPEF502)
  • Manage business operational plans (BSBOPS502)
  • Lead and manage effective workplace relationships (BSBLDR523)
  • Coordinate workforce plan implementation (BSBHRM524)
  • Manage employee and industrial relations (BSBHRM522)
  • Ensure a safe workplace for a work area (BSBWHS521)
  • Manage people performance (BSBLDR522)
  • Manage budgets and financial plans (BSBFIN501)
  • Manage team effectiveness (BSBTWK502)
  • Communicate with influence (BSBCMM511)
  • Develop critical thinking in others (BSBCRT511)
  • Undertake project work (BSBPMG430)

This course has no current classes. Please the waiting list.

Related Courses

Career Inspiration & Course Information

Call into a course information session on one of the following dates: TUESDAY 19 JANUARY 2021 from 4pm to 6.30pm at the Mosman Campus, 104/1-3 Gurrigal Street, Mosman OR WEDNESDAY 20 JANUARY 2021 from 11am to 2pm or 4pm to 6.30pm at the Brookvale Campus, Level 1, 14 William Street, Brookvale Are you unsure about your future career or looking for a complete change from your current industry? Are you at risk of losing or have you already lost your job as a result of the COVID-19... [More]

This course has no current classes. Please the waiting list.

Sales & Customer Service Skills

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge you need to respond professionally to customer and client needs. Learn the importance of proficient communication and manage the effectiveness of your service to customers. This course will teach you the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Process customer complaints (BSBCMM301)

This course has no current classes. Please the waiting list.

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Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113