In this course you will learn communication skills that are essential in the workplace. The course covers introduction to customer service skills and also tips for writing your resume.

Units to be studied:

FSKWTG06 Write simple workplace information
FSKOCM02 Engage in basic spoken exchanges at work
FSKOCM03 Participate in simple spoken interactions at work

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.

Funding

This course may be fully funded for Australian citizens/Permanent Residents/Humanitarian Visa Holders/New Zealand citizens under the NSW Government’s Community Service Obligation funding in 2016. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email vet@nbcc.nsw.edu.au to check eligibility or for further information.