Thanks for adding:

Proceed to Checkout

Continue browsing


Provide Responsible Gambling Services(RCG) SITHGAM001

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

On successful completion the student will receive a Statement of Attainment for the unit SITHGAM001 Provide Responsible Gaming Services, which is a single Unit of Competency from the Tourism, Travel and Hospitality Training Package SIT16. Students will also receive a RCG Interim Certificate issued by the Office of Liquor, Gaming & Racing (OLGR) to comply with new regulations. The RCG Interim Certificate is the temporary licence for working purposes and will last for 90 days from course completion date. Students must take their interim certificate with 100 points of identification to a participating Service Centre NSW to process the RCG Competency Card – the official licence issued by OLGR lasts for 5 years from course completion date. To find your nearest Service Centre please click here or call 13 77 88.

Please Note: If you already hold a RSA or RCG competency card and it is due to be renewed this course is not suitable for you. Please visit Service NSW for more information on how to renew.

National Recognition

Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. Any student who believes they may be eligible for RPL must apply for this at least two weeks prior to the course commencing. If you apply after the course commences it may not be accepted.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI – go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.


This course may be fully funded under the NSW Government’s Community Service Obligation funding. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email to check eligibility or for further information. No other discounts available.

Important Compliance Information for Students

  • Course participants MUST arrive at least 15 minutes prior to the course commencement time. Any student that arrives 10 minutes or more late will not be allowed to attend the class and will be asked to re-enrol into the next scheduled course. No refund will apply. This is due to the mandatory course delivery guidelines applied by the Office of Liquor, Gaming & Racing (OLGR).
  • It is important all students enrolling provide their own personal details including:

Email Address
Postal Address
Contact Number

If you are enrolling a person other than yourself into this course, please ensure the correct email, postal address and contact number provided are for the person attending the course.

Assessments are made against units of competency.
  • Provide responsible gambling services (SITHGAM001)
$115 Limited GST free / $103.50
Provide Responsible Gambling Services(RCG) SITHGAM001

<p>This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.</p><p>


If there isn't a class to suit you, please the waiting list.

Related Courses

Course testimonials:

  • It was all a great overall experience. Also easy to access.
  • No pressure and a thorough learning process, also not made to feel like a mature aged student!
  • Great course content and great teacher, really enjoyed!

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113