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How to Manage a Retail Store Successfully

Course Outline includes topics such as

1. The day to day tasks involved in running of the Retail environment ie the retail area should be clean, tidy, functional, well presented & laid out
2. How to ensure that all staff members are given their day to day duties, as well as who does what in the chain of command.
3. That all staff members should be trained in techniques on how to welcome, meet and greet, acknowledge, sell-to & be-friend customers properly
4. The positioning of retail stock ie all sellable stock should be well merchandised, properly positioned, ticketed, categorised & sold.
5. Themed sales eg floor should be themed monthly or quarterly, to follow promotional periods, tie ins & peak selling months, to maximise sales.
6. The importance of stock-take, stock-turn & stock-clearance.
7. Promotion of your store & business around your location & in your suburb

Who should attend this course?
• Retail managers or staff of consumer electronic industries (TV, audio, home appliances)
• Retail managers or staff of brick & mortar clothing stores, gift-shops, news agencies, etc.,

About the Tutor

My name is Jason Oh and I have spent the past 10 years as a sales representative, account manager and a national account manager working for major organisations as Panasonic, Sharp, Toshiba & Hitachi in Australia. I spent more than 10 years managing retail stores successfully in Sydney. (8 years with Sydney Hi-Fi & 3 years with Chatswood Betta Electrical). During that time I have developed my skills by attending training courses ( I have also attended the NSW Retail Association’s course in Sydney) & practising and implementing the most efficient & effective strategies when visiting retail stores or their head offices. I have also provided product, merchandising & sales training programs to the large retail stores of Harvey Norman, The Good Guys, JB HIFI, Myer & Bing Lee, for the past 19 years. I am also a guest presenter of Philips & Hitachi TVs on TVSN and have been working with TVSN for more than 4 years now. In my spare time I coach volleyball and soccer at High School level.

This course has no current classes. Please the waiting list.

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113