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Introduction to Outlook 2016 - Email, Contacts & Calendar

Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It is the most common email application used by businesses. Also integrated into Outlook is the ability to manage your appointments and meetings using Calendar; and who you email and meet with in Contacts.

Prerequisite Basic Keyboarding Skills

National Recognition

Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. Any student who believes they may be eligible for RPL must apply for this at least two weeks prior to the course commencing. If you apply after the course commences it may not be accepted.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.


This course may be fully funded under the NSW Government’s Community Service Obligation funding in 2020. See ACE Community Service Obligation Funding page for details or contact Susan Wilkinson on 9970 1000 or email to check eligibility or for further information.

Assessments are made against units of competency.
  • Use personal productivity tools (ICTICT107)

This course has no current classes. Please the waiting list.

Course testimonials:

  • Gabrielle is a very patient teacher who really made our learning experience very pleasant.
  • The experience of the trainer & her flexibility in covering additional topics as requested by the students.
  • I enjoyed the lovely instructor and the friendly interaction with her and other students in doing practical exercises for assessment.
  • Teacher was very nice and very helpfull.
  • I really enjoyed this course Everyone got on well and Gabrielle is a very patient and understanding teacher.
  • I enjoyed learning aspects of OUTLOOK I did not previously know. Thank you.
  • The trainer was v helpful and the main reason to do the course was to gain exposure so I can understand more of the features of Outlook.
  • I most enjoyed the content of the course and also appreciated the tutor's awareness as to varying computer skills of students. Personally, I think that the actual course content exposed the opportunities Outlook 2016 - Email, Contact and Calendar present to a user taking this 2 day experience. Special thanks to Gabe Kinghorn.

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113