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Facebook at Work

Of those businesses using social media, 90% use Facebook for promoting their business and communicating with their existing and potential clients and customers. Within many small to medium businesses, workers are often expected to be able to contribute to or even manage the business’s social networks. This course will provide students with the skills needed to establish and maintain a networking presence for a business using Facebook.

Course Outcomes

• Establish and effectively use a Facebook business profile
• Networking and promotion using Facebook groups
• Communicating with clients/customers using Facebook Messenger
• Create and promote Facebook events

These skills will greatly improve your job seeking opportunities or, if currently employed, give you the necessary skills to start managing your company’s Facebook presence.

(NOTE: Facebook skills are also included in the course Social Media for Work.)

Course Prerequisites

• You must have a personal Facebook account and be familiar with its use
- Following the News Feed
- Creating different types of posts to your Facebook Friends
- Navigating the Facebook interface on a computer (Windows PC or Mac).
(NOTE: If you do not have these skills we offer a Facebook for Beginners course).
• Basic internet skills

Windows PCs provided for each student. If you have a Mac laptop you can bring that to class.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.


This course may be FULLY FUNDED under the NSW Government’s Community Service Obligation funding or Tech Savvy for Small Business in 2018. See relevant funding page for eligibility criteria or contact Susan Wilkinson on 9970 1000 or email to check eligibility or for further information.

Assessments are made against units of competency.
  • Use social media tools for collaboration and engagement (ICTWEB201)

This course has no current classes. Please the waiting list.

Related Courses

Additional information

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113