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SG00007520 - Statement of Attainment in Emotional Intelligence - Skilling for Recovery - Fee Free

Overview of Course

Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also help you to connect with your feelings, turn intention into action, and make informed decisions about what matters most to you.

The nationally accredited Statement of Attainment in Emotional Intelligence unlocks the key to better working relationships. Develop your own emotional intelligence (EQ) and learn to build a psychologically safe, inclusive work environment, while maximising work outcomes.

Units of competency included in this skillset:

  • BSBLDR511 Develop and use emotional intelligence
  • BSBLDR513 Communicate with influence

Course Outcomes

Through theory and practical course work learn to:

  • Identify the impact of your emotions on others
  • Recognise and address emotional strengths and weaknesses
  • Consider emotional triggers
  • Use EQ to maximise outcomes
  • Actively listen and assess emotional cues
  • Present and negotiate persuasively
  • Participate in and lead meetingsIdentify the impact of your emotions on others

Employment opportunities:

Successful completion of this skillset would provide credit transfer for two units from Diploma of Leadership & Management BSB50420 which in turn could provide employment opportunities such as

  • Business Manager
  • Team Leader
  • Department Manager
  • Operations/Facilities Manager
  • Store/Retail Manager
  • Branch Manager
  • Production Manager

Note: If you are still eligible for Skilling for Recovery funding, on completion of this course, you could continue your studies by enrolling in the Diploma of Leadership & Management BSB50420 fee free.

Course entry requirements

  • Telephone or personal meeting with our Training Coordinator who will provide course information and answer your questions to ensure this is the right course for you before you enrol.
  • Unique Student Identifier (see information below).
  • Successful completion of an NBMC English language, literacy and numeracy quiz to determine that you have appropriate skills to successfully complete the course.
  • Required skills and equipment needed to access the course via virtual classroom (see below for further information).

What you need to know about this course

  • The course is delivered using a blended learning model which includes timetabled virtual classroom sessions and weekly flexible directed self study hours.
  • Students will need to allow regular weekly hours throughout the course for directed self study for the completion of learning and assessment tasks.
  • The course is delivered by our qualified and industry experienced trainer/assessor.
  • Two units of competency are delivered during this course as listed above.

Are there Assessments?

  • Competency based assessment of each unit of competency in the course will be conducted through a mix of assessment methods including case studies, theory tasks, projects and practical demonstration.
  • You will receive clear assessment instructions and an opportunity will be provided for resubmission of assessments if required.

Pathway to Further Training

These units may be included in a range of qualifications from the Business Services Training Package. If enrolling in one of those qualifications in the future, you will receive credit transfer for the units completed in this course.

Virtual Classroom using Zoom

Zoom is easy to use video conferencing software with a simple set up. You will be able to see your trainer and classmates and interact as though you were in the same room, all from the comfort of your own home!

This is what you need to join a Zoom classroom:

  • Understanding the basics of using Zoom – see our free Zoom tutorial by clicking here.
  • Access to a computer, iPad/tablet or smartphone; and
  • A webcam* so that you can be seen by the trainer; and
  • A microphone* so that you can participate in the class and be heard by the trainer; and
  • A good Internet connection.

*If you have a laptop computer a webcam and microphone is usually built into the top of the screen frame. Smartphones and iPad/tablets also contain cameras and microphones.

Eligibility for Subsided Training under the Smart & Skilled Training Program

This training is subsidised by the NSW Government under the Smart & Skilled Training Program. To be eligible you must be

  • an Australian Citizen/Perm Resident/NZ citizen/humanitarian visa holder
  • aged 16 years or older, and
  • live or work in New South Wales, and
  • no longer be at school or equivalent

Eligibility for “Skilling for Recovery” - Free Training

Skilling for Recovery is a NSW Government initiative to deliver JobTrainer funding in NSW. It provides free certificate, diploma and short course training to eligible applicants. If you meet the Smart & Skilled Program eligibility above and one of the following you could complete this course fee free:

• Unemployed (with or without a benefit); or
• Be in receipt of a Commonwealth Government welfare benefit (as specified on the Smart and Skilled Funding page); or
• New to a job (less than six months) and requiring these skills; or
• Employed but have never completed a qualification higher than Certificate II; or
• At risk of unemployment; or
• 16-24 years old (employed or not)

See Skilling for Recovery Funding page for further information.

Course includes access to course resources.

College Trainers

All NBMC Trainers/Assessors are current industry professionals with the required qualifications to deliver and assess this course. Trainers draw upon and share their own experiences in the industry to ensure that the training delivered to you is current and relevant. For information about individual trainers, please click on the trainer name in the class details below for the trainer’s bio.

Student Support

Please advise our Training Coordinator at your initial telephone or personal meeting if you require additional support in your learning. This will allow a support plan to be devised before you commence your course.

Why study at Northern Beaches & Mosman College?

Enjoy smaller class sizes, a personalised relationship with your trainer, face-to face teaching sessions and qualifications that include real life work experience, when you choose to study at the three-campus Northern Beaches & Mosman College. (NBMC)

With classes available across the Northern Beaches and Lower North Shore in Narrabeen, Brookvale and Mosman, the College offers increasing numbers of accredited and vocational qualifications. Students include those looking to upskill, to change career direction and school leavers keen to step onto a career pathway. Courses on offer can lead directly to employment and/or go towards future learning opportunities.

National Recognition

Recognition of Prior Learning (RPL) - is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster. Any student who believes they may be eligible for RPL should discuss this with our Training Coordinator on enrolment.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence (eg passport or driver’s licence) used when creating your USI, eg no abbreviations or nicknames should be used. Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia. Please contact the College on 9970 1000 if you require assistance.

To Enrol or for Further Information

  • Commence the enrolment process by completing the application below.
  • Contact Fran Butterworth on 9970 1000 or email fran@nbmc.nsw.edu.au to:fran@nbmc.nsw.edu.au for further information.

This training is subsidised by the NSW Government.

Assessments are made against units of competency from the Diploma SG00007520 - Statement of Attainment in Emotional Intelligence SG00007520.
  • Develop and use emotional intelligence (BSBLDR511)
  • Communicate with influence (BSBLDR513)
SG00007520 - Statement of Attainment in Emotional Intelligence - Skilling for Recovery - Fee Free

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Note: No classes on Tues 29 June or 6 July during school holidays.

If there isn't a class to suit you, please the waiting list.

Additional information

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113