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Customer Service Skills Introduction - Funded

The customer service department is a valuable asset to any company. It plays a vital role in customer retention and in account growth by developing trust with customers over problem issues. Customer service staff also help in product development by assessing the needs of customers and getting customers' opinions. In order to have an efficient customer service department, you need to know effective customer service techniques.

Improve your confidence in customer service and receive nationally accredited recognition whilst doing so. Gain the skills and knowledge required to deliver all aspects of customer service at an introductory level.

What will you learn?

  • Establish contact with customers
  • Identify customer needs
  • Deliver service to customers
  • Process customer feedback


If you are:

  • in receipt of a government benefit or allowance OR
  • are employed by a small business with 20 employees or less OR an annual turnover of less than $2,000,000

then this course could be fully funded for you under the NSW Government’s ACE funding or Tech Savvy for Small Business Program!

See ACE Funding page or Tech Savvy for Small Business for full details of eligibility requirements.

Submit your application for a position in the course below. Limited places available.

For further information

Please contact Susan Wilkinson on 9970 1000 – email for further information.

National Recognition

Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. Any student who believes they may be eligible for RPL must apply for this at least two weeks prior to the course commencing. If you apply after the course commences it may not be accepted.

Unique Student Identifier (USI)

From 1 January 2015 it is a requirement of the Federal Government that all students undertaking nationally recognised training will need to obtain a Unique Student Identifier (USI). This involves an easy online application. See USI Fact Sheet for information on how to apply for a USI go to the Unique Student Identifier (USI) Website for additional information.

Please ensure when completing your enrolment information, that the details relating to your name are identical to those on the identification evidence used (eg passport or driver’s licence) when creating your USI eg no abbreviations or nicknames should be used.

Once created, it is important that you keep a record of your USI and access to your accredited training records in a safe place. You will need this information for any future enrolments into accredited training in Australia.

Assessments are made against units of competency.

This course has no current classes. Please the waiting list.

Contact us

Narrabeen Annex: 1525 Pittwater Road,
North Narrabeen NSW 2101
Office Hours: 8.30am to 4.30pm, Mon to Fri

Brookvale Campus: Level 1, 14 William St, Brookvale NSW 2100
Office Hours: 8.30am to 4.30pm, Mon to Thur

Post: NBCC Reply Paid 1966, Dee Why NSW 2099

Phone: 02 9970 1000

Registered Training Organisation Code 90113